Frequently asked questions

We have compiled an overview of our guests' most frequently asked questions here. If the response you are looking for is not listed, we look forward to your contact request .

How to get there

Neuss city centre and the main train station there are only 4 km away from the hotel. Düsseldorf central station is about 10 km away. At Düsseldorf central station take the suburban railway line S8, S11 or S28 and get off at “Neuss Rheinpark Center”. Alternatively, you can take tram no. 709 until "Rheinpark Center Süd". Walk down the path leading towards the office buildings to the left of Josef-Kardinal-Frings bridge until you reach the main road again. Turn right and you will see the hotel to your left.

From Düsseldorf Airport, take the suburban train (S-Bahn) S11 towards Bergisch-Gladbach until the station "Neuss Rheinpark Center". Leave the train station towards the Rheinpark Center and take a left at the first crossroads. Continue straight ahead until you reach the hotel. The walking time is about 5 minutes.


Coming from the A57 motorway: Take the exit "Neuss-Hafen" (harbour) and continue on the B1 federal highway towards Düsseldorf. Turn right at the second traffic light, then continue straight ahead. The hotel is located on the right.


Our hotel has an underground parking garage with 36 parking spaces (fee: € 24.00/day or € 3.00/hour) and an outdoor parking lot with up to 650 parking spaces (fee: € 17.00/day or € 2.50/hour). Additionally, free public parking is available around the hotel.



Your hotel room will be available for you from 3:00 p.m. on the day of arrival.

We kindly ask you to vacate your room by 12:00 noon on the day of departure. Upon request, a late check-out by 4:00 p.m. is possible.

Our Premium rooms and all rooms with a connecting door can be used as family rooms. Both of our suites have a separate extra room. Additionally, there is the option of adding an extra bed to any of our rooms. 


Dogs are welcome at the hotel against a cleaning fee of € 10.00 per day/animal. Dogs are not allowed in our restaurant and bar area.

We accept the following credit cards: VISA, American Express, Mastercard and Eurocard. We also accept cash payments.


Our PRIME restaurant is open for you:

  • Breakfast: Monday - Friday 6:30 a.m. - 10:30 a.m. | Saturday & Sunday 7:00 a.m. - 11:00 a.m.
  • Dinner: Monday - Friday: 06:00 p.m. - 10:00 p.m. | Saturday & Sunday: Rest day
  • RiverBar: Monday - Friday: 10:00 a.m. - 01:00 a.m.
    Saturday & Sunday: 05:00 p.m. - 01:00 a.m.
    (kitchen closes on Sunday at 10:00 p.m.)

The RiverSpa is open daily. The gym can be used around the clock.

Gym opening hours: 24/7

Pool opening hours: daily 7 a.m. - 10 p.m.

Sauna / Saunarium opening hours (upon request): daily 5 p.m. to 10 p.m.


Crowne Plaza Düsseldorf - Neuss
Rheinallee 1
41460 Neuss