Frequently asked questions

We have compiled an overview of our guests' most frequently asked questions here. If the desired response is not listed, we look forward to your contact request .

How to get there

City Centre Neuss and the main station Neuss are 4 kilometers or 2.5 miles and Duesseldorf main station is about 10 kilometers or 6 miles away from the Swissôtel Düsseldorf/ Neuss.

From International Airport Duesseldorf take the train S11 towards Bergisch Gladbach and get off at station Neuss Rheinpark Center. From that station you will walk about 5 minutes to our hotel: Leave the station in direction of the Rheinpark Center and turn left at the first crossing. Keep walking straight until you reach the hotel on the right hand side.


Coming from highway A57 and continue on B1, take the exit “Neuss-Hafen” (Port). At the second traffic light turn right and keep straight on. The hotel is located on the right hand side.

It is possible for up to 36 cars to park in our underground car park (19€ per day) and on our outside car park for up to 650 cars for 14€ a day. Also there are many public and charge free parking spaces around the hotel.  


The Crowne Plaza Düsseldorf - Neuss offers you one of the biggest congress centres in the area. In 14 conference rooms and two large ball rooms for eight to 2.500 persons the events can take place. Our beautiful meeting hotel at the Rhine offers 4,000 sqm conference space, a high class event service and up to date technical equipment. We organize professional events such as presentation, incentives, inhouse fairs, stage shows and congresses with same enthusiasm as private banquets and smaller company parties.

You can check in after 3.00 p.m. Check out is not later then 12 a.m. or you take the late check out at 4 p.m. on request.

Yes, our Premium rooms and can be connected via an extra door for families.
Additionally our suites on the 15th and 16th floor have an extra room for families. Also an extra bed can be put into each room.

Yes your pets are allowed for 10 € per night.

Children under 12 years of age are sleeping at our hotel for free, thereafter they are paying full prize.  For the breakfast Children are not paying the full prize of 22 € but only 1,50€ multiplied with their age. Additionally we offer a special kids menu for Lunch and dinner.

You can pay with Visa, American Express, Mastercard, Eurocard and paying cash.


Riverside Restaurant: 6.30-10.30 a.m. (breakfast) and 6 to 11 p.m. (dinner)
Riverside Bar 10 a.m. to 1 a.m.

Our RiverSpa area is open from 6 a.m. until 11 p.m.


Crowne Plaza Düsseldorf - Neuss
Rheinallee 1
41460 Neuss