Hotel reviews

Reviews from guests to our Crowne Plaza Düsseldorf - Neuss.

Exceptional

The location was nice. Bad: It was cold during the night. The window wasn't insulated good enough. I couldn't stop the air flow to enter into the room, therefore was cold. It is true that I asked for a heater and I got it, so then was too hot ?.

Daniel on Booking.com, 10.01.2019
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Great accommodation, reasonable price

Hospitable staff, flexible for individual needs. Great location, outside the city, but close enough, right next to a big department store. Amazing river view. Bad: Very poor Wi-Fi connection

Mariia on Booking.com, 03.01.2019
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Exceptional

Super Service

Mib on Booking.com, 02.01.2019
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Good

Very close to where I needed to be, Bad: They were about to double charge us on the stay if I didn't thankfully find the invoice,and the room wasn't cleaned although we informed housekeeping and the receptionist while leaving for the day

Sofian on Booking.com, 30.12.2018
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Exceptional

Alles was top Bad: Niks

Wendy on Booking.com, 30.12.2018
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good hotel, transport (tram) nearby, very friendly personel.

the swinning pool and the fitnessroom and the openingshours. The breakfast is also very nice. Bad: the parking price is too high ( 19 euro/24 hr), This was free before.

Roland on Booking.com, 25.12.2018
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Wonderful

Room was nice, the Hotel pool has long working hours, so you can go swimming from 6 am until 11 pm. If you have luck, you can get a room with view on the Rhine river. Bad: Booked a twin bedroom and got a double room instead

Matthias on Booking.com, 10.12.2018
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Exceptional

Super

Hrvat on Booking.com, 01.12.2018
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Good

The WIFI did not work in the room. It was reported to reception staff 4 times and on each occasion they promised to investigate and come back but no responses and no WIFI for the duration of the stay. Ordinarily this would not be good but it was even worse having paid a grossly inflated price because it was during the Medica event. Disappointed with the lack of follow up, will revert to the holiday inn next time, better value and service.

Martin on Booking.com, 29.11.2018
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This is the third time I'm there, and I'm coming back.

The hotel is located in Neuss, and although a little bit far from Düsseldorf downtown, I actually liked the location since it's still easily accessible by public transport while located in quiet neighbourhood. Check-in was quick and unproblematic. When I was there, the hotel was doing renovation though and it was a little bit noisy. Room view especially when facing Düsseldorf city and the river was super nice. I also liked the fact that it has pool and fitness center that opens until 11 PM. It's a bit pity that they don't have larger fitness studio though. But overall, it's an excellent business hotel. This is my third time, and I will be there again next time in Düsseldorf.

ve_0517 on TripAdvisor, 28.11.2018
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All good except WiFi in the room

WiFi in the room was very poor, informed reception but no improvement ?

Maqsood on Booking.com, 16.11.2018
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Great location

It was well located. We had a train station 5-10 minutes walk from the hotels and trains to the city and airport. We had a beautiful city view from the room and the Rhine was down there

agueda on Hotels.com, 14.11.2018
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nice hotel in convenient location

good location, convenient for Neuss and Duesseldorf, plenty of free street parking in area staff very helpful + friendly Bad: rooms are a bit dated, we had to remind housekeeping to fill up coffee/tea supplies coffeemaker broken

Regina on Booking.com, 05.11.2018
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Decent standard hotel.

Recommended for the price. Nice area for running.

Rafal on Booking.com, 29.10.2018
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Exceptional

Loved everything about the hotel itself. Amazing time. Bad: A little bit out of the way. First member of staff i spoke to was a little unhelpful, other than that everyone else was great.

Grimley on Booking.com, 16.10.2018
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Exceptional

Hotel its clean & location good . The staff friendly specialty. Mr.fobian schols the room it was not as I want then directly he changed for me and Mr. Manuel schiefer he was friendly when I'm going to leave at the reception

Wisam on Booking.com, 01.10.2018
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Excellent as always

Stayed here for last 16 years and it never disappoints. Clean, smart, rooms are big, food good and staff very efficient and friendly.

Mike on Booking.com, 01.10.2018
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Exceptional

The hotel is near to mall and taxi stand as well Its little quite area near the river but everything is available . It take around 15-20 mins by taxi to reach city center

Tarun on Booking.com, 30.09.2018
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Really comfortable hotel with friendly and helpful staff

Helpfulness of staff was excellent, even found time to use the swimming pool for the first time, and I found this really easy and well organised. Comfortable, just a shame that I was working long hours, as such just had to rush back for a late meal in the bar each evening. Bad: It was disappointing when my booking had not been correctly processed. Despite having paid in advance for breakfast for 2 mornings, this had not been passed onto staff who were monitoring guests in the restaurant, and each day I was told that breakfast had not been included.

Phil on Booking.com, 24.09.2018
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A great stay in Germany

The view from our room was very nice looking over the river. The restaurant food is very nice and the beds were very comfy. Bad: The exterior of the hotel is a little tired and its too far to walk into the center of Dusseldorf. Our bathroom also had a smell of damp which was not very nice. However the interior was very clean and modern.

Oliver on Booking.com, 18.09.2018
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Comfortable stay at a great price.

Wonderful views onto the Rhine, super comfy beds and a serious power shower and the price was great. Bad: Got the room service delivery wrong. A little bit worn around the edges, table badly chipped, flush in toilet sometimes didn't work, in room telephone didn't work.

Neil on Booking.com, 18.09.2018
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Great

Perfect pool, very good room, great service room, i will return Bad: Cannot turn of the air conditioned , and the eoom was a litle bit could

Sergio on Booking.com, 14.09.2018
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Exceptional

Rooms is to cold

Good on Booking.com, 02.09.2018
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Good views and great location

The location was convenient for a relaxing retreat and nice food. The welcome and customer service was excellent. The room with a view was uplifting to the soul. The decor in the bathroom was very good. The hotel is also conveniently located to a shopping mall which was a welcome surprise. The parking cost is a bit of a turn off as this was too expensive for a hotel outside of a city centre.

zein265 on TripAdvisor, 28.08.2018
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Exceptional

Staff is very friendly! Very clean and nice! Location wise is good! A mall is right behind the hotel!

Tamara on Booking.com, 20.08.2018
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Exceptional

Staff is very friendly! Location is good, theres a mall right behind the hotel and a walking trail along the river right in front! Beds are super comfy! All in all the stay was great!

Tamara on Booking.com, 20.08.2018
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Ok

Hotel it’s self Bad: The bathroom was dirty

Thomas on Booking.com, 13.08.2018
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Nice hotel

Very nice hotel to stay during business trip. Clean room with good cleaning service. Very tasty and various food for breakfast. As big advantage, pool and fitness for guest free of charge. Ideal for relax after work.

Tomasz M on TripAdvisor, 11.08.2018
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Great hotel

Stayed here for one night business and service was excellent and room very nice view from 12th floor of the river and the small gym was good open 24 hours overall great value and would use again! Usual Crowne plaza standard and well serviced rooms etc and there is also a small pool in the basement which looks very nice also

knealed on TripAdvisor, 25.07.2018
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Good

Nice swimming pool Bad: Remote area

Anonymous on Booking.com, 23.07.2018
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Contact

Crowne Plaza Düsseldorf - Neuss
Rheinallee 1
41460 Neuss
Germany