COVID-19: Learn about our elevated hygiene measures here.

COVID-19: Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the federal state of North Rhine-Westphalia (in German). Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:


General

 

Who is authorised to stay at our hotel?

Proof of (full) vaccination, recovery or a negative antigen test certificate must be presented upon arrival. The test certificate must not be older than 48 hours.

Retesting is not required during extended stays.

 

Is the wearing of a mask mandatory in the hotel?

Yes, it is mandatory to wear a surgical mask or an FFP2 mask at all times in all public hotel areas.

 

Where are the closest test stations?

There are several test facilities close to the hotel:

  • Testzentrum am Rheinpark-Center, Breslauer Straße 2-4, 41460 Neuss, 500 m distance
  • Corona Schnelltest-Zentrum, Im Rennbahn Park 1, 41460 Neuss, 1.9 km distance
  • HNO Zentrum Neuss, Batteriestraße 1, 41460 Neuss, 2 km distance

Find an overview of the Corona test centres in Neuss here (in German).

 

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas.
  • Our hygiene measures are signposted and there are clearly visible distance markings on the floor.
  • Public areas are cleaned and disinfected at a higher frequency.
  • Access to the lifts is limited to a certain amount of people. For more information, please refer to the on-site signage.
  • For the protection of guests and employees, the front desk is secured with acrylic glass.
  • Masks and disinfectant wipes are available at the front desk.
  • There is limited access to the guest rooms.
  • All beverage and food menus are available digitally by scanning a QR code.
  • Our coffee breaks for banquets are prepared under strictest hygiene conditions and individually packaged.
  • Business travellers can take a PCR test in their hotel room before their planned flight. The test result will be send to you in the next 12 hours via email.

Gastronomy


Breakfast

We offer our standard breakfast buffet again, of course under consideration of all hygiene and safety regulations. No table bookings are required.

Breakfast times:

daily 06:30 a.m. - 10:30 a.m.

 

Lunch and dinner

Our PRIME restaurant is open during lunch and dinner time for hotel guests and external visitors. External visitors must present proof of vaccination, recovery or a negative antigen test result and boook a table in advance.

Dinner opening hours:

Monday - Friday 06:00 p.m. - 10:30 p.m. (kitchen closes at 10:00 p.m.)

 

Terrace

Our terrace unfortunately remains closed until further notice.

 

Hotel bar

Our hotel bar is open daily between 10:00 a.m. and 01:00 a.m. The kitchen closes at 10:00 p.m.


Room service

We are happy to serve you breakfast and dinner to your room.

Service hours:

06:30 a.m. - 01:00 a.m. (kitchen closes at 10:00 p.m.)

Late Night Menu 00:00 a.m. - 06:30 a.m.


Half board

Half board is currently not available.


Wellness


Pool and sauna

Our swimming pool and sauna unfortunately remain closed until further notice.

 

Gym

The gym is open 24 hours. A reservation is not necesary.

 

Massages and beauty treatments are available upon request and subject to availability.


Meetings and events

Please note, that there are current restrictions concerning the capacity and realisation of meeting and events. Please contact us and we will find the best solution for your needs. All meals for the coffee breaks are packaged individually.

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