COVID-19: Learn about our elevated hygiene measures here.

COVID-19: Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the federal state of North Rhine-Westphalia (in German). Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:


General

 

Who is authorised to stay at our hotel?

For leisure travels the 2G rule applies, which means only fully vaccinated or recovered people are allowed to stay at the hotel.

For non-touristic trips (e.g. business travel, private trips for a funeral) the 3G rule applies, i.,e. a negative test certificate must be presented. An antigen test certificate must not be older than 24 hours, a PCR test result no older than 48 hours. Retesting every 4 days is required.

People who cannot be vaccinated for medical reasons are exempt from the 2G rule. A medical certificate no older than 6 weeks, together with a negative test result, must be presented. Children and adolescents up to 15 years of age are also exempt from the rule, but must present a negative test result.

 

Is the wearing of a mask mandatory in the hotel?

Yes, it is mandatory to wear a surgical mask or an FFP2 mask at all times in all public hotel areas.

 

Where are the closest test stations?

There are several test facilities close to the hotel:

  • Testzentrum am Rheinpark-Center, Breslauer Straße 2-4, 41460 Neuss, 500 m distance
  • Corona Schnelltest-Zentrum, Im Rennbahn Park 1, 41460 Neuss, 1.9 km distance
  • HNO Zentrum Neuss, Batteriestraße 1, 41460 Neuss, 2 km distance

Find an overview of the Corona test centres in Neuss here (in German).

 

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas.
  • Our hygiene measures are signposted and there are clearly visible distance markings on the floor.
  • Public areas are cleaned and disinfected at a higher frequency.
  • Access to the lifts is limited to a certain amount of people. For more information, please refer to the on-site signage.
  • For the protection of guests and employees, the front desk is secured with acrylic glass.
  • Masks and disinfectant wipes are available at the front desk.
  • There is limited access to the guest rooms.
  • All beverage and food menus are available digitally by scanning a QR code.
  • Our coffee breaks for banquets are prepared under strictest hygiene conditions and individually packaged.
  • Business travellers can take a PCR test in their hotel room before their planned flight. The test result will be send to you in the next 12 hours via email.

Gastronomy

For the restaurant and bar the 2G rule applies, which means only fully vaccinated or recovered people have access. People, who cannot be vaccinated due to medical reasons (medical certificate not older than 6 weeks + negative test) or children and teenager up to the age of 15 years with a negative test result are exempt from this rule.


Breakfast

We offer our standard breakfast buffet again, of course under consideration of all hygiene and safety regulations. No table bookings are required.

Breakfast times:

daily 06:30 a.m. - 10:30 a.m.

 

Lunch and dinner

Our PRIME restaurant is open during lunch time for hotel guests and external visitors. External visitors must book a table in advance.

Dinner is currently served at the RiverBar.

 

Terrace

Our terrace unfortunately remains closed until further notice.

 

Hotel bar

Our hotel bar is open daily between 10:00 a.m. and 00:00 a.m. The kitchen closes at 10:00 p.m.


Room service

We are happy to serve you breakfast and dinner to your room.

Service hours:

06:00 a.m. - 10:00 p.m.


Half board

Half board is currently not available.


Wellness


Pool and sauna

We currently only open the sauna upon request.

The swimming pool is open.

 

Gym

The gym is open around the clock. No reservations required.

Massages and beauty treatments are available upon request and subject to availability.


Meetings and events

Please note that there are current restrictions concerning the capacity and realisation of meeting and events. Please contact us and we will find the best solution for your needs. All meals for the coffee breaks are packaged individually.

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